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Course Project: Quality Analysis II
For the company and product or service that you selected for W3 Assignment 2 (United Airlines), respond to the following in a 3- to 4-page Microsoft Word document:
Imagining yourself to be the customer, construct a House of Quality to provide the organization with your perspectives on what the important dimensions of quality are and how well the organization is currently meeting your needs.
Develop a SPC checklist for each dimension of the product that you believe would be subject to statistical control.
Evaluate the product using the five-step plan that is associated with the Kaizen philosophy.
Determine what elements of the production and delivery of the product or service would be subject to benchmarking and describe how you would identify those organizations to which comparisons could be made in a benchmarking process.
Support your responses with examples.
Need in-text citations and sources to be cited in APA format and no wiki websites, please.
Cite any sources in APA format.
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