Conflict management in professional health care settings



As a manager, you will need to be effective at navigating conflict. You don’t need to enjoy it, but you can’t avoid it. Avoiding conflict in the short term only delays the inevitable and usually results in needing to address issues that have grown bigger in the future.

In this lesson, you will need to address an issue that is threatening the success of your information governance implementation plan.



The hospital has a zero-tolerance policy on bullying, though it has been enforced unevenly across departments. Some department managers seem hesitant to approach employees who are bullies. It is almost like they are afraid of the employee themselves and prefer to avoid the conflict.

You took a hands-off approach in the past out of fear of rocking the boat and losing employees. You now realize that tolerating bullying may be affecting morale, and you think you may be losing employees because of it. Because of this, it is time to step in and take action.

As you have begun to implement the IG plan, it has become apparent that Suzanne (Health information management employee) is sabotaging the plan. She has been telling other department employees that they do not need to do the new tasks associated with the project. She has also been belittling Pauline, who has been excited about the new duties. There has even been some name calling involved.



Develop a brief, (about 3-pages) paper for how you will address the scenario.

1. Consider the steps described in the Kislik video (also listed below) to develop an evidence-based plan to outline how you will deal with the conflict. Be specific about the actions that need to be taken (e.g., who, what, when).


  • Steps:
  • Deal with the dysfunctional person
  • Get the right people involved in the resolution
  • Alignment (consistent understanding of the goals)
  • Find allies at all level
  • Teach new habits

2. How will you stabilize and monitor the change?

3. How does the organizational and unit culture impact on your plan to deal with the resistance?

4. Be sure to cite your sources.

Be sure to include your name on your paper. APA format is not required (e.g., running head, page numbers, abstract). However, you must cite your sources in text and on a reference page. 

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more