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A manager in your organization has approached you to design some practice cases for training call center personnel on new products. The company is relying on the revenue these new products will generate, so it is important that the call center representatives demonstrate an understanding of the features and benefits of the new products and that they can transfer their knowledge to the job immediately.
Explain how you would approach the assignment by answering the following questions:
-At least 450 words or more
-In text citations and references must be in APA format
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